Salesforce vs NetSuite: Why Salesforce Wins

| Published On: is supported by its audience. When you buy through links on our site, we may earn an affiliate commission. Learn More

Ultimately, the best CRM and ERP juggernaut that will work for your company is all that matters. While both Salesforce and NetSuite are leaders in their field, the truth is, there is only one winner which is a no-brainer as far as adaptability, scalability and end user adoption go; it’s Salesforce. This piece will give you tips on how to start using Salesforce as well as demonstrate its advantages over NetSuite. Now let us focus on two key players in this field. Even though NetSuite mainly focuses on its ERP features, it also has CRM functionality among others which makes it an all-in-one solution for your business requirements.

As for Salesforce, it began as a simple customer relationship management system but evolved into a full sales suite with marketing services, support and beyond through its cloud approach. It can also be customized extensively and has a wide array of integration options.

Why Choose Salesforce over NetSuite

1. Customization and Flexibility

  • Unlike NetSuite, SalesForce offers more possibilities for customizations because of its powerful features plus numerous integration options.

2. User Experience

  • Salesforce is known for its user friendly interface which results to higher user adoption rates and lower learning curve. Unlike NetSuite where users often complain of complex interface that hinders day to day operations.

3. Ecosystem and Integration

  • Salesforce has a huge ecosystem including its AppExchange marketplace with thousands of third party apps that can be integrated with the CRM. This ecosystem allows for a more flexible and scalable approach where you can add features and functionality as you grow.

4. Advanced Analytics

  • Salesforce has advanced analytics through Salesforce Analytics which gives you deeper insights to customer data and behavior. This allows you to make data driven decisions and tailor your strategy.

5. Stronger Customer Relationship Management

  • While NetSuite has CRM capabilities, Salesforce’s CRM is more robust and comprehensive with tools designed to enhance every aspect of customer interaction and service.

Salesforce Implementation Guide

To get the most out of Salesforce, implementation is key. Here’s a quick Salesforce implementation guide to get you started:

1. Define Your Goals

  • Clearly define what you want to achieve with Salesforce. This could be customer service, sales, marketing or business process improvement.

2. Plan and Prepare

  • Prepare your team for the transition. Make sure all relevant data is ready for migration and have a plan to manage the change.

3. Customize and Integrate

  • Tailor Salesforce to your business needs. Use custom fields, workflows and integrations with other tools to add functionality.

4. Train Your Team

  • Comprehensive training is key to ensure your team can use Salesforce effectively. Use Salesforce’s training resources or hire a Salesforce consultant.

5. Deploy and Monitor

  • Once customized and trained, go live with your deployment. Monitor closely to resolve issues quickly and adjust as needed.

Bottomline: Why Salesforce

Choosing the right CRM and business management software is key to operational success. Both NetSuite vs Salesforce have its pros but Salesforce’s customization, user friendly interface and stronger CRM focus makes it the better choice for businesses that wants to scale and adapt to the changing market. With the right implementation strategy as outlined in our quick Salesforce implementation guide, you can get the most out of your investment and see big improvements in customer engagement and business productivity.

Leave a Comment